Return & Refund Policy

📋 1. Overview

At Astrologiq.ai ("Astrologiq," "we," "us," or "our"), we are committed to delivering accurate, personalized, and high-quality digital astrology services. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the conditions, timelines, and process for obtaining a refund for purchases made through our platform.

By making a purchase on Astrologiq.ai, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.

✅ 2. Refund Eligibility

Refund requests will be considered under the following conditions:

• Eligibility Window: You may request a refund within seven (7) calendar days from the date of purchase or service delivery, whichever is later.
• Digital Services Covered: This policy applies to all paid services offered on Astrologiq.ai, including subscription plans, Kundli reports, consultation sessions, compatibility reports, and Muhurta analysis.
• Technical Non-Delivery: If a purchased report or service fails to generate due to a technical issue on our platform, you are entitled to a full refund if reported within 14 days of purchase.
• Duplicate Charges: Accidental duplicate or overcharges will be refunded in full immediately upon verification.

⚠️ 3. Non-Refundable Circumstances

The following are not eligible for a refund:

• Requests made after the 7-day eligibility window has expired.
• Services that have been fully consumed, downloaded, or utilized in their entirety (e.g. Kundli reports generated and downloaded).
• Partial consumption of a subscription period — refunds for subscription plans are calculated on a pro-rata basis for the unused portion only.
• Change of mind after the service has been delivered and accessed.
• Dissatisfaction based on personal interpretation of astrological content, as all insights are provided for informational and spiritual guidance purposes.

💳4. Refund Mode & Processing Timeline

• Refund Mode: Refunds will be processed directly to the original mode of payment used at the time of purchase (Credit/Debit Card, Net Banking, or UPI).
• Processing Time: Once approved, the refund amount will reflect in your account within 5 to 7 working days, depending on your bank's processing cycles.
• Confirmation: You will receive an email confirmation once the refund has been initiated from our end.

📧 5. How to Request a Refund

To initiate a refund request, please send an email to support@astrologiq.ai with the following details:

• Your full name and registered email address
• Order ID or transaction reference number
• Date of purchase and product/service purchased
• Reason for requesting the refund (please be specific)